How to Redeem Genshin Impact Codes
Genshin Impact codes give free Primogems, Mora, Hero's Wit and upgrade materials. There are two redemption routes — the official website and the in-game menu — and both require Adventure Rank 10 first.
Where is the redeem button?
The official redemption page at genshin.hoyoverse.com/en/gift — log in, pick your server, enter your character nickname.
Full step-by-step guide
- 1 Reach Adventure Rank 10 (codes fail before this).
- 2 Open the official redemption website and log in with your HoYoverse account.
- 3 Select the server that matches your game account.
- 4 Enter your character nickname exactly as shown in game.
- 5 Copy a code from our Genshin Impact codes page — many mix letters and digits (NEEIJB764CA3 style), so paste instead of typing.
- 6 Click Redeem — a "Redemption Successful" popup confirms it.
- 7 Collect the rewards from your in-game mailbox (mail expires — do not leave Primogems unclaimed).
Steps verified against the current game version. If the UI changes after an update, we refresh this guide.
Codes not working? Try these fixes
The code says invalid or expired
Livestream codes have a hard 48-hour window after the version broadcast and limited redemptions — once gone they never return. Check the last-verified date on our codes page; if a code you have not used fails, it is likely expired.
It says I must reach Adventure Rank 10
Code redemption unlocks at AR10. Rush it with Archon Quests, daily commissions and chest hunting — a few hours of play gets you there.
Redemption failed with an unclear error
Check four things: the code is typed exactly (many mix letters and digits), you picked the correct server region, your nickname matches your active character, and you have not redeemed that code before — each works once per account.
I redeemed but nothing arrived
Rewards go to the in-game mailbox, not your inventory. Open the mail icon, claim each message, and note that mail expires after a while — claim promptly.
How do I redeem Genshin Impact codes?
Launch Genshin Impact on PC / PlayStation / Mobile, open the codes/rewards menu, paste the code exactly as copied (case-sensitive) and submit. Rewards land instantly — the guide below walks through every step.
Where is the redeem button in Genshin Impact?
The codes/rewards button is usually on the side of the main screen or inside the settings menu. If an update moves it, we refresh this guide.
Why is my Genshin Impact code not working?
Most rejections mean the code expired or was mistyped. Codes are case-sensitive and may contain punctuation — paste instead of typing, and check the code detail page for its verified status.
Do Genshin Impact codes expire?
Yes. Official codes usually carry an expiry or usage cap and can be retired at any update. Every code on this site shows its last-verified date — confirm it is Active before redeeming.
Can I redeem Genshin Impact codes on mobile?
Yes. PC / PlayStation / Mobile mobile and PC share the same account, so the steps are identical — copy the code here, switch to the game and paste it in the rewards menu.
How do I fix an "invalid code" error in Genshin Impact?
Confirm the code has not expired, remove any stray spaces, and check whether your account already redeemed it. Codes marked "Worth a try" have conflicting reports — pasting them costs nothing.
The code says invalid or expired
Livestream codes have a hard 48-hour window after the version broadcast and limited redemptions — once gone they never return. Check the last-verified date on our codes page; if a code you have not used fails, it is likely expired.
It says I must reach Adventure Rank 10
Code redemption unlocks at AR10. Rush it with Archon Quests, daily commissions and chest hunting — a few hours of play gets you there.
Redemption failed with an unclear error
Check four things: the code is typed exactly (many mix letters and digits), you picked the correct server region, your nickname matches your active character, and you have not redeemed that code before — each works once per account.
I redeemed but nothing arrived
Rewards go to the in-game mailbox, not your inventory. Open the mail icon, claim each message, and note that mail expires after a while — claim promptly.